Robotic Process Automation (RPA)

Robotic Process Automation is a software technology that enables organisations to automate repetitive, rule-based digital tasks by mimicking human interactions with computer systems.

RPA software, often called ‘bots’, can perform routine tasks across multiple applications just as a human worker would. These bots interact with digital systems through the user interface, clicking buttons, entering data, copying and pasting information, and navigating between screens and applications.

RPA operates by following predefined rules and workflows, making it particularly effective for high-volume, repetitive tasks that previously required manual human effort. Unlike traditional automation tools, RPA can work with existing systems without requiring significant changes to the underlying infrastructure, making it a cost-effective solution for business process automation.

Examples

• Data entry and validation
• Invoice processing
• Employee onboarding
• Customer service responses
• Report generation and distribution
• Claims processing
• Payroll management