Task Mining

Task mining is an automated process analysis technique that captures and analyses user interactions with software applications to understand how work is actually performed.

Task mining tools use screen recording and activity tracking to document detailed workflows, including every click, keystroke, and system interaction made by users. This data provides unprecedented visibility into how tasks are executed across different applications and systems.

The captured data is analysed using AI and machine learning to identify patterns, map processes, and uncover inefficiencies or opportunities for automation. Task mining differs from process mining by focusing on desktop-level activities rather than system logs, providing a more granular view of actual work patterns.

Examples

• Customer service workflow analysis
• Software application usage patterns
• Training documentation creation
• Process standardisation efforts
• RPA opportunity identification